# Inquiries — Export assistant — Annulo

> Form submissions come in automatically, sorted by real or not and intent; AI drafts replies.

[Help](/en/help.md)

[Annulo platform](/en/help.md) [Creator studio](/en/help/templates/creator.md) [Export assistant](/en/help/templates/trade.md)

[Getting started](/en/help/templates/trade/quickstart.md) [Overview and weekly summary](/en/help/templates/trade/overview.md) [Social media](/en/help/templates/trade/social.md) [Content center: topics, articles, channel versions](/en/help/templates/trade/content.md) [Publishing calendar and library](/en/help/templates/trade/calendar.md) [Site traffic](/en/help/templates/trade/site.md) [Google rankings](/en/help/templates/trade/search.md) [AI search](/en/help/templates/trade/geo.md) [Site check](/en/help/templates/trade/audit.md) [Inquiries](/en/help/templates/trade/leads.md) [Company & products](/en/help/templates/trade/company.md) [Sites & accounts](/en/help/templates/trade/channels.md) [The assistant](/en/help/templates/trade/assistant.md) [Settings and keys](/en/help/templates/trade/settings.md) [FAQ and troubleshooting](/en/help/templates/trade/faq.md) [API reference](/en/api.md)

# Inquiries

Form submissions come in automatically, sorted by real or not and intent; AI drafts replies.

Customers → Inquiries in the sidebar.

Where they come from

- **Creght sites**: a form submission is pushed in as soon as it happens; every 30 minutes anything missed is pulled in, or click "Sync now".
- **WordPress sites**: in Sites & accounts, pick the site and paste the Webhook address under "Receive form inquiries" into your form plugin's Webhook settings (Elementor, WPForms, Contact Form 7…); instructions for each plugin are there.

If your site has no form yet, ask the assistant to add a quote form.

At a glance

Three numbers at the top: Inquiries, last 30 days (all form submissions), Real inquiries (pitches, spam and tests removed) and High intent (specific product and quantity, asking for a quote or samples), compared with the previous 30 days. Below are the pages bringing real inquiries and the campaigns (utm\_source).

The list shows real inquiries by default; switch to All or Spam / invalid, and sort by intent or by time.

[![Inquiry list and stats](https://fsu.creght.com/site/2103669300995821568/1791354318065__trade_help_leads.png?w=3072&fmt=webp)](https://fsu.creght.com/site/2103669300995821568/1791354318065__trade_help_leads.png) Inquiry list and stats

Each inquiry

Each new inquiry is judged automatically within minutes:

- **Real or not**: separated from SEO/web-design pitches, spam and test submissions;
- **Intent**: High, Medium or Low intent, with a one-line reason.

Open one for the contact, company, title, country, message, raw form fields, source site and campaign, plus "Open the page it was submitted from".

[![An expanded inquiry: contact, follow-up status, reply draft](https://fsu.creght.com/site/2103669300995821568/1791354316752__trade_help_lead_detail.png?w=3072&fmt=webp)](https://fsu.creght.com/site/2103669300995821568/1791354316752__trade_help_lead_detail.png) An expanded inquiry: contact, follow-up status, reply draft[![A reply draft: rewrite, copy or send by email](https://fsu.creght.com/site/2103669300995821568/1791354317359__trade_help_lead_reply.png?w=3072&fmt=webp)](https://fsu.creght.com/site/2103669300995821568/1791354317359__trade_help_lead_reply.png) A reply draft: rewrite, copy or send by email

**Follow-up status**: New → Contacted → Qualified → Won / Lost; spam or invalid ones are marked "Spam / invalid". New inquiries you haven't handled, and contacted ones with no progress for 3 days, show up in Today's work on the Operations overview.

Reply drafts

In an open inquiry, "Draft reply with AI" has the assistant write a reply in the buyer's language, about the products and questions they asked. It shows up there; "Rewrite" if you don't like it.

- Prices, lead times, MOQ and anything else not in your details are left as \[ \] placeholders for you to fill in;
- "Copy", or "Send by email" (opens your own mail app). After sending, set the status to "Contacted";
- "AI instructions" at the top of the page hold the fixed rules for replies: signature, how to quote, tone, length.

**The assistant only writes drafts; it never sends email for you** or passes contact details anywhere.

[← Previous\
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Site check](/en/help/templates/trade/audit.md) [Next →\
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Company & products](/en/help/templates/trade/company.md)

> Full page index: [/llms.txt](/llms.txt)